Careers

Current Job Postings

• Administration (0)

• Client Support (1)

  Client Support Analyst

  Job Overview

  The main responsibility of this role is to provide exceptional service to our clients. This role is a blend of technical actions and client support management. The Client Support Analyst works with various XDI departments and systems to complete projects as requested by our clients. The individual will engage in document composition, problem solving, and respond to various client requests. The Client Support Analyst will work out of our San Diego, CA or Charlotte, NC office and report to the Manager of Client Support.

  Key Job Duties and Responsibilities

  An ideal candidate for this position will have some work experience in credit unions or regional banking, and fully grasp principles of marrying variable data to dynamic forms. Practical knowledge of help desk operations and experience as a subject matter expert with OpenText Exstream is desirable. Additionally, they will possess familiarity with Microsoft Word, Microsoft Excel, Adobe, Photoshop and Acrobat.

  Additional Functions:

  • Provide exceptional support for our new and existing clients.
  • Respond quickly, consistently, and professionally to client requests and questions.
  • Learn XDI software and tools for project setup and document composition.
  • Manage project priorities and execute all tasks necessary for timely completion of projects.
  • Learn and apply XDI’s production system, the correct setup of all service offerings, and detailed knowledge of how all XDI systems work together.
  • Follow detailed project plans and coordinate with the clients on all requirements for document setup.
  • Perform testing to ensure smooth implementations.
  • Ensure that coordination of resources is in place to meet all project deliverables.

  Requirements:

  This position requires exceptional analytical and time management skills partnered with a keen eye for detail.

  • The ideal candidate will demonstrate a proactive nature in their approach to all aspects of the job.
  • Strong communication and organizational skills are required.
  • Candidates should have a client-first mentality and drive to exceed expectations every day. They should also be able to work autonomously with limited supervision.
  • The ideal candidate will be solutions driven and take the initiative to find the proper resolution to client requests.
  • Candidates should have a passion to learn, share and contribute to a highly creative and productive team!

  Other Duties

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  Preferred Education and Experience:

  • Bachelor’s degree (or equivalent work experience)
  • Customer Service: 3 years (Preferred)
  • Problem Solving: 3 years (Preferred)
  • Open Text Exstream experience (a plus)

   

  Additional Eligibility Qualifications:

  To be considered, applicants must pass a comprehensive criminal, credit and driving background check, reference check, as well as demonstrate their proof of ability to work in the United States.

   

  EEO Statement:

  Xpress Data, Inc. provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Xpress Data, Inc. will provide reasonable accommodation for qualified individuals with disabilities.

   

  About the Company:

  Founded in 1995 as Xpress Data Imaging, our company began as a “mom & pop” all-purpose digital printing & mailing operation with an actual mom and pop (and daughter, son, grandparents … you get the picture). In 1999, we made a major strategic decision to focus entirely on credit union member correspondence – and shortened our name to Xpress Data, Inc. XDI’s founders and leadership team have built their entire careers around document management service endeavors, but we found our home in the credit union industry.

  Today, XDI serves more than 280 prestigious credit unions, collectively representing more than $490 billion in assets, over 20% of the industry total! And our documents are received by over 28 million members nationwide. We respect and appreciate this large and important audience, while at the same time remaining committed to significant investment in service process improvements that drive tangible dollar savings for our credit union clients.

   

  Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health, dental and vision insurance
  • Life Insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

   

   

  Schedule:

  • Monday to Friday in XDI’s office in Charlotte, NC 28278
  • Occasional Weekends and Holidays per business needs

   

  Company’s website:

  www.xdi.com

• IT (1)

  IT Support Specialist

  Xpress Data, Inc. (XDI) is looking for a motivated, customer-focused IT Support Specialist to join our IT team.
  If you enjoy solving technical problems, helping people, and building your IT career in a collaborative environment, we’d like to hear from you.

   

  Job Description
  In this role, you’ll be the first point of contact for technical support across the organization while gaining hands-on experience with enterprise infrastructure, Microsoft technologies, networking, virtualization, and cybersecurity. You’ll work alongside experienced
  IT professionals who are committed to helping you grow into more advanced systems and infrastructure responsibilities.

   

  As an IT Support Specialist, you will:
  Provide Level 1 and designated Level 2 technical support for hardware, software, user accounts, and connectivity issues
  Troubleshoot and resolve Help Desk tickets from start to finish while providing excellent customer service
  Configure, image, deploy, and maintain desktops, laptops, mobile devices, and peripherals
  Ensure new employees have all technology ready before their first day
  Create, modify, and manage Active Directory and Microsoft 365 user accounts
  Support Microsoft Teams Phone (VoIP) and other communication technologies
  Perform routine security tasks including MFA management, endpoint protection, patching, and access reviews
  Maintain accurate technical documentation and contribute to the IT knowledge base
  Assist senior engineers with infrastructure projects involving VMware, networking, firewalls, storage, and enterprise systems
  Monitor system health and help identify and resolve performance issues

   

  The ideal candidate is someone who:
  Enjoys helping others solve technology problem
  Has excellent client service and communication skills
  Is organized and able to manage multiple priorities
  Takes ownership of assigned work
  Is eager to learn new technologies
  Works well independently and as part of a team
  Enjoys continuous learning and professional development

   

  Qualifications
  1–2 years of IT support or Help Desk experience, or equivalent education, certification, or internship experience.

   

  Working knowledge of:
  Windows operating systems
  Microsoft 365
  Active Directory
  Basic networking concepts (TCP/IP, DNS, DHCP)
  Strong troubleshooting and problem-solving abilities
  Excellent verbal and written communication skills

   

  Preferred:
  CompTIA A+
  CompTIA Network+
  Microsoft certifications
  Associate or bachelor’s degree in computer science or related field (or equivalent experience)

   

  Why Join XDI?
  At XDI, our people are our greatest asset. We believe in investing in our employees by providing opportunities to learn, grow, and advance their careers.
  You’ll join a supportive team where your ideas matter and your career development is encouraged.
  If you’re looking for an opportunity to build your IT career while making an impact every day, we’d like to meet you.

   

  Benefits:
  401(k) matching
  Dental insurance
  Employee assistance program
  Flexible spending account
  Health insurance
  Health savings account
  Life insurance
  Paid time off
  Retirement plan
  Tuition reimbursement
  Vision insurance

   

  Work Location: In person/in-office Monday – Friday 8am – 5pm

• Operations / Production (1)

  Production Operator

  Job Overview

  XDI is looking for a dependable, detail-oriented Production Operator to join our mail operations team in Charlotte, NC and San Diego, CA. This role is ideal for someone who enjoys hands-on work, troubleshooting equipment, staying organized under pressure, and being part of a team that delivers high-quality results on tight deadlines.

  We’re looking for someone who is reliable, honest, self-motivated, and takes pride in doing things the right way. The right person is focused on quality and detail oriented, enjoys problem-solving, works well independently and with a team.  This is an entry-level position, and the ideal candidate wants to grow into higher-level responsibilities over time.

  Key Job Duties and Responsibilities

  In this role, you’ll operate mail machine inserters, printers, and production equipment, help ensure quality standards are met and support daily mail and delivery operations. Every day is fast-paced and detail-driven, so strong focus, accountability, and consistency are important.  These represent the primary responsibilities for this role; however, as business needs evolve, the expectation is that the individual will step in to assist in other areas of the organization when and where necessary.

  What makes someone successful at XDI:
  • Dependable and shows up ready to work
  • Strong attention to detail and quality control mindset
  • Comfortable working in a fast-paced production environment
  • Able to troubleshoot issues and think critically
  • Works well independently while supporting the team
  • Handles pressure and deadlines with a positive attitude
  • Open to learning new skills and growing within the company
  • Safety-conscious and organized

  Requirements:

  • Ability to stand for long periods (8+ hours)
    • Ability to lift up to 60 lbs. unassisted
    • Comfortable working around production machinery
    • Ability to follow written and verbal instructions and procedures
    • Valid Class C driver’s license with clean driving record preferred
    • Willingness and availability to work weekends, holidays and extended overnight shifts during the first 7-12 days of each month

  EEO Statement:

  Xpress Data, Inc. provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Xpress Data, Inc. will provide reasonable accommodation for qualified individuals with disabilities.

   

  About the Company:

  Founded in 1995 as Xpress Data Imaging, our company began as a “mom & pop” all-purpose digital printing & mailing operation with an actual mom and pop (and daughter, son, grandparents … you get the picture). In 1999, we made a major strategic decision to focus entirely on credit union member correspondence – and shortened our name to Xpress Data, Inc. XDI’s founders and leadership team have built their entire careers around document management service endeavors, but we found our home in the credit union industry.

  Today, XDI serves more than 200 prestigious credit unions, collectively representing more than $350 billion in assets, over 20% of the industry total! And our documents are received by over 11 million members nationwide. We respect and appreciate this large and important audience, while at the same time remaining committed to significant investment in service process improvements that drive tangible dollar savings for our credit union clients.

   

  Job Type: Full-time

  Salary: : $18-$20/hour (CLT) $20–$23/hour (SD)

   

  Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health, dental and vision insurance
  • Life Insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

   

  Schedule:

  • Monday to Friday in XDI’s office in Charlotte, NC 28278 or San Diego, CA 92127
  • Occasional overnights, weekends and holidays per business needs

  Company’s website:

  www.xdi.com

• Uncategorized (0)