Careers
Join Our Team
Motivated, Consultative, Service-Minded, Detail-Oriented, Enthusiastic
As a company who has chosen to exclusively serve credit unions, we know the value of hiring the right people. We operate under the philosophy of “Earning your business every day,” so it’s important for us to employ the type of people that share this value and bring it to their work. For Client Support, that means we’re looking for problem solvers and consultants, not just order-takers. Our Production and Operations staff are empowered and rewarded for having a keen eye to spot and prevent anything short of perfection from making it out the door. And our IT Department is constantly developing and improving our systems, with the need for creative and talented individuals to continue making that a reality.
All of that translates into doing what’s genuinely in the best interest of our clients at every turn. If that sounds like something you’re interested in, check out our current job listings here, or send your resume and completed application to HR@xdi.com. We select only the best applicants, those committed to embracing our values and love serving credit union people. We’re excited to hear from you!
XDI is an Equal Opportunity employer.
Current Job Postings
-
Administration (0)
-
Client Support (2)
- Provide exceptional support for our new and existing clients.
- Respond quickly, consistently, and professionally to client requests and questions.
- Learn XDI software and tools for project setup and document composition.
- Manage project priorities and execute all tasks necessary for timely completion of projects.
- Learn and apply XDI’s production system, the correct setup of all service offerings, and detailed knowledge of how all XDI systems work together.
- Follow detailed project plans and coordinate with the clients on all requirements for document setup.
- Perform testing to ensure smooth implementations.
- Ensure that coordination of resources is in place to meet all project deliverables.
- The ideal candidate will demonstrate a proactive nature in their approach to all aspects of the job.
- Strong communication and organizational skills are required.
- Candidates should have a client-first mentality and drive to exceed expectations every day. They should also be able to work autonomously with limited supervision.
- The ideal candidate will be solutions driven and take the initiative to find the proper resolution to client requests.
- Candidates should have a passion to learn, share and contribute to a highly creative and productive team!
- Bachelor’s degree (or equivalent work experience)
- Customer Service: 3 years (Preferred)
- Problem Solving: 3 years (Preferred)
- Open Text Exstream experience (a plus)
- 401(k)
- Dental insurance
- Employee assistance program
- Health, dental and vision insurance
- Life Insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Monday to Friday in XDI’s office in Charlotte, NC 28278
- Occasional Weekends and Holidays per business needs
- Serve as the first point of contact for incoming client issues or inquiries and route inquiries appropriately.
- Continuously monitor the Client Support ticket board to ensure visibility of all incoming requests.
- Evaluate and prioritize tickets based on urgency, client impact, and service level agreements.
- Assign tickets to the appropriate analysts based on availability, skill set, and workload.
- Identify and escalate tickets to management when issues require higher-level intervention or decision-making.
- Manage and assign test file tickets to ensure timely validation and feedback.
- Perform quality assurance checks on open tickets to ensure they are progressing appropriately and handled by the correct personnel.
- Generate and maintain reports on ticket trends, response times, and resolution metrics to support
- Provide front desk admin support:
- Answering incoming calls and emails.
- Greeting and facilitating visitors and vendors, while upholding all safety and security protocols to ensure a secure facility.
- Exceptional customer service skills.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication.
- Attention to detail and accuracy in ticket handling.
- Proficiency with ticketing systems and workflow tools.
- Ability to assess and prioritize tasks effectively.
- Team-oriented mindset with a proactive approach to problem-solving.
- Demonstrates initiative while working independently.
- Customer Service: 3 years (Preferred)
- Operational Coordination: 3 years (Preferred)
- Experience with ticketing systems and workflow tools (Preferred)
- 401(k)
- Employee assistance program
- Health, dental and vision insurance
- Life Insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Monday to Friday in XDI’s office in Charlotte, NC 28278 or San Diego, CA 92127
- Occasional Weekends and Holidays per business needs
Client Support Analyst
Job Overview
The main responsibility of this role is to provide exceptional service to our clients. This role is a blend of technical actions and client support management. The Client Support Analyst works with various XDI departments and systems to complete projects as requested by our clients. The individual will engage in document composition, problem solving, and respond to various client requests. The Client Support Analyst will work out of our San Diego, CA or Charlotte, NC office and report to the Manager of Client Support.
Key Job Duties and Responsibilities
An ideal candidate for this position will have some work experience in credit unions or regional banking, and fully grasp principles of marrying variable data to dynamic forms. Practical knowledge of help desk operations and experience as a subject matter expert with OpenText Exstream is desirable. Additionally, they will possess familiarity with Microsoft Word, Microsoft Excel, Adobe, Photoshop and Acrobat.
Additional Functions:
Requirements:
This position requires exceptional analytical and time management skills partnered with a keen eye for detail.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Preferred Education and Experience:
Additional Eligibility Qualifications:
To be considered, applicants must pass a comprehensive criminal, credit and driving background check, reference check, as well as demonstrate their proof of ability to work in the United States.
EEO Statement:
Xpress Data, Inc. provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Xpress Data, Inc. will provide reasonable accommodation for qualified individuals with disabilities.
About the Company:
Founded in 1995 as Xpress Data Imaging, our company began as a “mom & pop” all-purpose digital printing & mailing operation with an actual mom and pop (and daughter, son, grandparents … you get the picture). In 1999, we made a major strategic decision to focus entirely on credit union member correspondence – and shortened our name to Xpress Data, Inc. XDI’s founders and leadership team have built their entire careers around document management service endeavors, but we found our home in the credit union industry.
Today, XDI serves more than 280 prestigious credit unions, collectively representing more than $490 billion in assets, over 20% of the industry total! And our documents are received by over 28 million members nationwide. We respect and appreciate this large and important audience, while at the same time remaining committed to significant investment in service process improvements that drive tangible dollar savings for our credit union clients.
Benefits:
Schedule:
Company’s website:
www.xdi.com
Client Support Technical Dispatch Administrator
Job Overview
The Client Support Technical Dispatch Administrator plays a critical role in the day-to-day operations of the Client Support team. This role is responsible for managing the intake and distribution of client support tickets, ensuring timely and accurate assignment, and maintaining communication flow across the team. The Client Support Coordinator serves as the first point of contact for incoming client calls and is instrumental in maintaining service level expectations and operational efficiency. This role also provides front desk administrative support across multiple departments.
Key Job Duties and Responsibilities:
Additional Functions:
Requirements:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Preferred Education and Experience:
Additional Eligibility Qualifications:
To be considered, applicants must pass a comprehensive criminal, credit and driving background check, reference check, as well as demonstrate their proof of ability to work in the United States.
EEO Statement:
Xpress Data, Inc. provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Xpress Data, Inc. will provide reasonable accommodation for qualified individuals with disabilities.
Job Type: Full-time
Salary: $25.00 – $27.00 hourly (CLT) / $ 29.00 – $31.00 hourly (SD)
Benefits:
Schedule:
Company’s website:
About the Company:
Founded in 1995 as Xpress Data Imaging, our company began as a “mom & pop” all-purpose digital printing & mailing operation with an actual mom and pop (and daughter, son, grandparents … you get the picture). In 1999, we made a major strategic decision to focus entirely on credit union member correspondence – and shortened our name to Xpress Data, Inc. XDI’s founders and leadership team have built their entire careers around document management service endeavors, but we found our home in the credit union industry.
Today, XDI serves more than 280 prestigious credit unions, collectively representing more than $490 billion in assets, over 20% of the industry total! And our documents are received by over 28 million members nationwide. We respect and appreciate this large and important audience, while at the same time remaining committed to significant investment in service process improvements that drive tangible dollar savings for our credit union clients.
-
IT (0)
-
Operations / Production (1)
- Ability to stand for long periods (8+ hours)
• Ability to lift up to 60 lbs. unassisted
• Comfortable working around production machinery
• Ability to follow written and verbal instructions and procedures
• Valid Class C driver’s license with clean driving record preferred
• Willingness and availability to work weekends, holidays and extended overnight shifts during the first 7-12 days of each month - 401(k)
- Dental insurance
- Employee assistance program
- Health, dental and vision insurance
- Life Insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Monday to Friday in XDI’s office in Charlotte, NC 28278 or San Diego, CA 92127
- Occasional overnights, weekends and holidays per business needs
Production Operator
Job Overview
XDI is looking for a dependable, detail-oriented Production Operator to join our mail operations team in Charlotte, NC and San Diego, CA. This role is ideal for someone who enjoys hands-on work, troubleshooting equipment, staying organized under pressure, and being part of a team that delivers high-quality results on tight deadlines.
We’re looking for someone who is reliable, honest, self-motivated, and takes pride in doing things the right way. The right person is focused on quality and detail oriented, enjoys problem-solving, works well independently and with a team. This is an entry-level position, and the ideal candidate wants to grow into higher-level responsibilities over time.
Key Job Duties and Responsibilities
In this role, you’ll operate mail machine inserters, printers, and production equipment, help ensure quality standards are met and support daily mail and delivery operations. Every day is fast-paced and detail-driven, so strong focus, accountability, and consistency are important. These represent the primary responsibilities for this role; however, as business needs evolve, the expectation is that the individual will step in to assist in other areas of the organization when and where necessary.
What makes someone successful at XDI:
• Dependable and shows up ready to work
• Strong attention to detail and quality control mindset
• Comfortable working in a fast-paced production environment
• Able to troubleshoot issues and think critically
• Works well independently while supporting the team
• Handles pressure and deadlines with a positive attitude
• Open to learning new skills and growing within the company
• Safety-conscious and organizedRequirements:
EEO Statement:
Xpress Data, Inc. provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Xpress Data, Inc. will provide reasonable accommodation for qualified individuals with disabilities.
About the Company:
Founded in 1995 as Xpress Data Imaging, our company began as a “mom & pop” all-purpose digital printing & mailing operation with an actual mom and pop (and daughter, son, grandparents … you get the picture). In 1999, we made a major strategic decision to focus entirely on credit union member correspondence – and shortened our name to Xpress Data, Inc. XDI’s founders and leadership team have built their entire careers around document management service endeavors, but we found our home in the credit union industry.
Today, XDI serves more than 200 prestigious credit unions, collectively representing more than $350 billion in assets, over 20% of the industry total! And our documents are received by over 11 million members nationwide. We respect and appreciate this large and important audience, while at the same time remaining committed to significant investment in service process improvements that drive tangible dollar savings for our credit union clients.
Job Type: Full-time
Salary: : $18-$20/hour (CLT) $20–$23/hour (SD)
Benefits:
Schedule:
Company’s website:
www.xdi.com
- Ability to stand for long periods (8+ hours)
-
Uncategorized (0)