Client Support Analyst
San Diego, CA or Charlotte, NC
Job Description:
The main responsibility of this role is to provide exceptional service to our clients. This role is a blend of technical actions and client support management. The Document Composition Specialist works with various XDI departments and systems to complete projects as requested by our clients. The individual will engage in document composition, problem solving and respond to various client requests. The Document Composition Specialist will work out of our San Diego, CA or Charlotte, NC office and report to the Manager of Client Support.
Essential Functions:
An ideal candidate for this position will have some work experience in credit unions or regional banking, and fully grasp principles of marrying variable data to dynamic forms. Practical knowledge of help desk operations and experience as a subject matter expert with OpenText Exstream is desirable. Additionally, they will possess familiarity with Microsoft Word, Microsoft Excel, Adobe Photoshop® and Acrobat.
- Provide exceptional support for our new and existing clients.
- Respond quickly, consistently and professionally to client requests and questions.
- Learn XDI software and tools for project setup and document composition.
- Manage project priorities and execute all tasks necessary for timely completion of projects.
- Learn and apply XDI’s production system, the correct setup of all service offerings, and detailed knowledge of how all XDI systems work together.
- Follow detailed project plans and coordinate with the clients on all requirements for document setup.
- Perform testing to ensure smooth implementations.
- Ensure that coordination of resources are in place to meet all project deliverables.
Experience:
- Microsoft Word & Excel
- Adobe Photoshop (Preferred)
- Customer Service: 3 years (Preferred)
- Problem Solving: 3 years (Preferred)
- Open Text Exstream (a plus)
Position Type/Expected Hours of Work
This is a full-time in-office position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Interested and qualified applicants should send resume/employment application to hr@xdi.com.
IT Quality Assurance Analyst
Full Job Description
- Perform software quality assurance activities, including analyzing requirements, designing test plans, and executing test cases.
- Collaborate with development teams to identify and resolve software defects.
- Use version control systems such as SVN to manage code changes and track issues.
- Participate in code reviews to ensure adherence to coding standards and best practices.
- Conduct root cause analysis of software defects and provide recommendations for improvement.
- Test applications developed using MVC frameworks, such as ASP.NET MVC or Laravel.
- Utilize Visual Studio or other integrated development environments for testing and debugging purposes.
- Perform regression testing to ensure the stability of software releases.
- Create and execute automated test scripts using tools like Selenium or Cucumber.
- Collaborate with cross-functional teams to ensure the quality of web services and APIs.
- Conduct unit testing to verify the functionality of individual components.
Skills:
- Strong knowledge of software quality assurance principles and methodologies.
- Proficiency in analyzing software requirements and designing comprehensive test plans.
- Experience with version control systems like SVN or Git.
- Familiarity with MVC frameworks and their associated testing techniques (e.g., ASP.NET MVC, Laravel).
- Proficient in using Visual Studio or similar IDEs for testing and debugging purposes.
- Knowledge of automated testing tools like Selenium or Cucumber.
- Ability to conduct root cause analysis to identify the underlying causes of software defects.
- Understanding of web technologies such as CSS, HTML, JavaScript, etc., for effective testing.
- Familiarity with testing web services and APIs using tools like Postman or SoapUI.
- Strong attention to detail and ability to identify potential issues or risks.
This is a great opportunity for a Quality Assurance Analyst who is passionate about ensuring the quality of software applications. We offer competitive compensation packages, including benefits such as health insurance, paid time off, and professional development opportunities. If you have the skills and experience required for this role, we encourage you to apply and join our dynamic teamQuality Assurance Analyst
Summary/Objective
The Quality Assurance (QA) Analyst will conduct testing on software, websites, and other technical products to identify and resolve bugs, defects, and other potential issues.
Essential Functions
1. Deliver the highest level of service experience and impressions of the XDI brand.
2. Responsible for upholding all standards for every channel of confidential information produced by XDI.
3. Create and foster an environment of teamwork and accountability.
4. Adhere to all XDI safety, security, and confidentiality guidelines.
5. Engages in cross functional meetings and initiatives as requested.
6. Reviews design specifications to understand the scope, requirements, and function of the software product.
7. Identifies appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.
8. Conducts testing to ensure products (applications, websites, etc.) perform according to user requirements and within established guidelines.
9. Identifies, logs, and recreates error codes, bugs, and defects.
10. When a product does not perform within specifications, reports defects to programmers while identifying and recommending solutions, improvements, and updates.
11. Create standardized workflows and procedures for testing methods.
12. Performs other duties as assigned.
Competencies
Demonstrates exceptional analytical skills, a keen eye for detail, and strong time management.
Develops a mastery of software and department knowledge and skills and executes to applicable tasks and projects.
Provides on going and as needed support for clients with inquiries, projects, and issue resolution.
Collaborates with peers and other departments while working independently on tasks and projects as appropriate.
Works in an organized manner, adhering to company standards and delivering output in a timely manner.
The ideal candidate should be able to work autonomously with limited supervision.
Effective communication and organizational skills required.
Candidates should have a client-first mentality and drive to exceed expectations every day.
The ideal candidate will be solutions driven and take the initiative to find the proper resolution to client requests.
Candidates should have a passion to learn, share and contribute to a highly creative and productive team.
Work Location: Hybrid remote in San Diego, CA 92127
Interested and qualified applicants should send resume/employment application to hr@xdi.com.
There are no Administration Positions currently posted.