| Case Studies |
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Affinity Federal Credit Union (AFCU)
Every credit union is faced with the arduous task of sending out notices to their members on a daily basis. Members must be kept continually informed of their account activities, which entails mailing out an extensive assortment of notices such as certificate maturity, insufficient funds, courtesy pay, and past due payment, just to name a few of the more common types of notices. For larger credit unions such as New Jersey-based Affinity Federal Credit Union (AFCU) which has more than 115,000 members, the notice treadmill can be challenging for their operations and Information Technology departments. That is why AFCU turned to Xpress Data Inc.'s industry-leading, outsourced XpressNotice service . . . READ THE FULL CASE STUDY (PDF) |
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Sharonview
Starting with about $11,000 in assets in 1955, Sharonview Federal Credit Union has grown into a nearly $700 million dollar credit union today. The success of the North Carolina-based credit union can be fairly easily traced to their strong focus on personalized member service; in fact, their motto is "With us…it's personal."With over 50,000 members spread around the United States - and even around the globe, Sharonview FCU has done quite a job of staying in touch with their far flung members. That is why they turned the enormous task of handling their notices to one of the credit union . . . READ THE FULL CASE STUDY (PDF) |
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HEW Federal Credit Union
Since 1936, HEW Federal Credit Union has faithfully served the employees and staff of several government agencies that once made up the Department of Health, Education and Welfare. Today, they also serve dozens of other agencies and companies, as well as anyone who lives, works, attends school or worships in Washington, D.C. These tens of thousands of members are served by branches in Maryland, Virginia, Washington, D.C. and Philadelphia – some of them open every day of the week. Adley Francois, Director of Information Technology at HEW FCU, is tasked with supporting these far flung, 24x7 operations. . . READ THE FULL CASE STUDY (PDF) |
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National Institutes of Health FCU
Starting with just $75 in 1940, National Institutes of Health Federal Credit Union has grown into a nearly $400 million in assets, progressive financial institution that offers their members a full range of financial services. Not only do they offer a variety of low-rate consumer loans, credit cards, mortgage/home equity loans, secured interest-bearing savings, checking and investment accounts, but through partnerships, they also offer their members a complete line of mutual funds, annuities and insurance products, free car and home buying services, and money management services. . .READ THE FULL CASE STUDY (PDF) |
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City & County Credit Union
City & County Credit Union (CCCU) is a full-service credit union based in St. Paul, Minnesota. The credit union has prided itself on delivering personalized service since it was founded in 1928. One very important aspect of providing excellent service involves the timely and professional delivery of all forms of written correspondence to their 42,000 members. This is why CCCU chose to partner with Xpress Data, Inc. (XDI), the only company in the nation that specializes in the production and delivery of credit union notices and other event-driven member correspondence. READ THE FULL CASE STUDY (PDF) |
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Cal State 9 Credit Union
Cal State 9 Credit Union was founded in 1948 with an initial investment of $25 from five University of California employees. Based now in Concord, California with over $400M in assets, Cal State 9 is dedicated to helping over 28,000 members achieve their lifetime financial goals. Because their membership demands it, Cal State 9 is continually striving to keep current with the latest in financial products & services, leveraging leading edge technologies to offer a superior member experience. When it came to handling important facets of member communications, that’s one of the reasons they turned to the recognized leader in this field: San Diego-based Xpress Data, Inc. (XDI). READ THE FULL CASE STUDY (PDF) |
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